What Happens After You Place an Order?

UpdatedJune 7, 2026

You’ve found what you need, added it to your basket, and placed your order.

Now you’re waiting… and the natural question is:

What’s actually happening behind the scenes?

This is a clear, step-by-step walkthrough so you know exactly what’s going on at each stage, what communication you’ll receive, and why the process works the way it does.

1. Placing your order

You browse the website, add your items to the basket, and head to checkout.

At this point you’ll:

Select your shipping option
Enter your name, address, email and phone number
Choose your payment method

Payment options:

Card (via our payment gateway)
PayPal
Direct bank transfer

Why we ask for your details:

We use them to confirm your order and keep you updated
The courier may use them to contact you about delivery
For international orders, they may be used to manage duties or taxes

It’s all about making sure your order gets to you without delays or confusion.

2. Order confirmation email

As soon as your order is placed, you’ll receive an order confirmation email.

This includes:

Your order number
A full list of the items you’ve ordered

What to do at this stage:

Take a minute to check it.

Are the items correct?
Is the delivery address right?

If anything isn’t right, contact us straight away. It’s much easier to fix at this stage than later on.

3. Your order enters our workshop

Once your order is confirmed, it is added to our system and goes into the workshop manufacturing process.

From here, one of two things happens:

If the item is already made and on the shelf → it goes straight to picking
If not → it goes into production

This is the important part.

We don’t mass-produce our products using automated machines.
The majority of what we supply is handmade and handcrafted by our team.

That means:

Each item is made by a person, not a production line
There is care, attention, and experience behind every piece
The focus is on function, durability, and doing the job properly

The photograph below shows the actual workshop where the magic happens. The process runs from right to left. The CNC machine cuts the items out, they are then finished in the middle area, picked and QC’s to left and then packed on the far left of the photograph.

Why this matters to you:

You’re not just buying a product — you’re buying something that’s been made with a clear purpose, by people who understand how it’s going to be used.

The trade-off is simple:

Handcrafted = better control, better finish, better outcome

4. Picking and quality control

Once all items in your order are ready, the team moves to picking.

Your order is:

Picked by hand
Checked against what you ordered

It then goes through quality control.

We check:

The correct items are included
They match your order exactly
They meet the standard we expect before anything leaves the workshop

If something isn’t right, it doesn’t go out. It gets corrected first.

5. Packing your order

After quality control, your order is packed.

This isn’t rushed.

Items are packed securely
We make sure they’re protected for the journey
Everything is prepared so it arrives with you in the same condition it left us

6. Dispatch and tracking

Once packed, your order is booked into our shipping system.

At this point:

A tracking number is created
You receive a despatch email

This email confirms:

Your order has been completed and sent
The tracking details you need to follow it

From here, the courier takes over the physical delivery.

7. Delivery and courier communication

Depending on your location and the shipping option selected:

The courier may contact you directly
For international orders, you may be contacted about duties or taxes

Your tracking link will always give you the most accurate, up-to-date information.

If something doesn’t look right

Most orders run through this process without any issues.

But if something doesn’t look right at any stage, contact us and we’ll deal with it.

Email: [email protected]
Phone: 01933 273 873

We will:

Look into what’s happened
Identify the cause
Put it right
Improve the system so it doesn’t happen again

Final point

Every order that comes through isn’t just another number on a system.

It’s someone investing time, money, and effort into their craft.

Our job is to make sure:

The process is clear
The product is right
The experience is smooth from start to finish
The product purchased will make the pottery making process easier

If you’re unsure about anything, at any point, just get in touch.