ORDER TURNAROUND TIMES
Due to the huge variety of sizes and bespoke options that we offer, most of our other wooden products are made-to-order. We have some items in stock - please email us if you have any specific questions about product availability.
Our current turnaround time for orders is up to 15 working days, although we always strive to beat this :)
If your order is urgent, then you may wish to consider our expedited manufacturing option. Please click here to contact us. If you wish to upgrade to this service, it is normally priced at £20. To add it to your order before checking out, email us at email@example.com to arrange.
BREXIT & COVID - Shipping times & Taxes
Since Brexit, customers in the EU no longer have to pay UK VAT - This means that our EU customers now pay 20% less for our products. We ship all our items using Incoterms DAP - so the customer is responsible for paying any taxes or customs fees when it arrives in the destination country. Prices displayed on our website do not include local taxes or charges in your delivery country. If you wish to find out more about taxes and customs duties in your country, Click here for contact information for customs in EU countries.
When we despatch your parcel, we will email you a tracking link and reference number so that you can track it's journey to your delivery address. Please make sure that you check your tracking information every few days to view your parcel's progress. It is your responsibility to check the tracking information to see if you need to contact your local customs authority or postal depot. Hartley & Noble do not receive any communications from your local courier, so it is essential that you look out for any correspondence from them encase you need to collect your parcel or pay any local taxes or duties. If your parcel is returned to us because you fail to collect your parcel or refuse / do not pay any necessary taxes or duties / fees, then we cannot offer refund or free return shipping. If you enter an incorrect or invalid address when ordering placing your order, we cannot be held responsible if the courier is unable to successfully deliver your items, or if the items are lost.
When your parcel reaches your destination country, it will go through the customs clearance process. We give the Customs Department all of the information they need to do this - including a commercial invoice with pricing and country of origin. Once your parcel is cleared by Customs, they will contact you and tell you if any taxes / duties / fees need to be paid. Once you have paid those,your parcel will be given to your local courier, to deliver it to you, or you will be asked to arrange to collect your parcel.
Due to the current COVID pandemic, it can take upto 3 weeks for parcels to be processed by customs in your country. These delays are beyond our control. We appreciate your patience during this time.
Gift Vouchers are always a good idea! We can email you an electronic voucher code within one working day of you placing an order with us.
Please click here to view our voucher options.
We always endeavour to beat our turnaround time and get your order out to you as quickly as possible. On rare occasions, the global pandemic and evolving UK Trade arrangements post Brexit may affect shipping times. This is beyond our control and we cannot offer any compensation or monetary refund if your order is delayed during the pandemic.
We make every effort to ship to as many countries across the globe as we can. If your country is not listed, please email us at firstname.lastname@example.org, and we will do our best to enable shipping options for you.
We do not use cheap, poor quality courier services. We select trusted, reliable couriers, who will communicate the progress of your shipment to you as it makes its way to your chosen delivery address. For higher value orders we insist on using a tracked and signed for service.
We take great care to ensure that we package our products to a high standard so that they reach you in great condition. We endeavour to package our products responsibly and use materials that are mindful of the environment. We are always seeking out packaging alternatives that minimise the damage to our environment.