ORDERS PLACED DURING THE CHRISTMAS & NEW YEAR PERIOD
We always work hard to get your items made and shipped to you as quickly as possible.All Hartley & Noble products are made in our small workshop in the UK. We have a good stock of our standard sized products that are usually ready to ship within one week.
Bespoke size items, and products made to fit batt pin holes are usually made-to-order. Our usual turnaround time for made-to-order items is 10 to 15 working days. This means that we aim to ship them to you within a maximum of 15 working days of the date you paid for them.
We process all orders chronologically (this means that we prioritise your order based on the date that you placed it). For example, if you place an order on the 2nd of December, for items that are in stock, we will ship it to you within one working week. However, if your items need to be made-to-order they will be shipped to you within 15 working days (i.e by the 16th of December). If your order is urgent, please contact us to request our fast-track service.
We will be open until the 24th of December 2024, and we will continue to process orders as normal up until this time.
The Hartley & Noble workshop will close for the Christmas holidays from Tuesday 24th of December 2024, and will reopen on Monday 6th of January 2025. Our website will remain open for you to place your orders over the holiday period, but no orders will be made or shipped while we are closed. We will begin processing orders as soon as we reopen on the 6th of January, and we will email you with updates.
CHRISTMAS SHIPPING DATES
Our final postal shipping collection date before we close for the Christmas holidays is Tuesday 24th of December.
Orders being shipped outside of the UK - To receive your order in time for Christmas, we recommend that you place it by the 11th of November 2024. This will give us time to design and make your items, ship them to you, and for them to complete the Customs export process.
LOOKING FOR A SPECIAL LAST MINUTE GIFT IDEA?
Looking for a last-minute present? Not sure what to give your pottery crazy loved one? Why not order a Gift Voucher? Click here to place your order.
TRACKING YOUR PARCEL:
When your parcel leaves our workshop, you will receive an email from us. This email will have your parcel tracking number on it. You will need this number to track your parcel.
UK customers
If you paid for parcel shipping it will be shipped to you using Parcel Force UK. Please click here to track your parcel, rearrange delivery, or report any problems.
If your order was for smaller items, and you selected Royal Mail tracked postal service, please click here to track your parcel.
European customers
Large parcel shipping - If you paid for parcel shipping it will be shipped to you using a courier. When it reaches your country, it will go through the local Customs process – you must arrange to pay any taxes or duties. Once your parcel has cleared the Customs process and you have paid taxes, it will be handed to a local courier service for the final part of its journey to you. If you have any problems receiving or tracking your parcel, please contact the local courier company for assistance. To do that, please click here for a list of European countries, find your country on the list and click on the link which will take you to the local courier. This will take you to the website of the local courier service who will be handling your parcel. You will find their contact information on that website.
Small items - If your order was for smaller items and you chose for it to be shipped using Tracked Royal Mail postal service, please click here to track your parcel.
Rest of the World
Large parcel shipping – Please click on the parcel tracking link that we emailed to you when your order left our workshop. This will take you to the website of the courier service that is handling your parcel. You can track your parcel on this website, and you will also find ‘Contact Us’ links – so that you can report any problems receiving your parcel. Once your parcel reaches your country, it will go through the local Customs process – you must arrange to pay any taxes or duties. Once your parcel has cleared the Customs process and you have paid taxes, it will be handed to a local courier service for the final part of its journey to you.